All Reasha products are released in pre-order drops. When you place a pre-order, your item is made specifically for that drop and enters production shortly after the pre-order period ends.

Pre-order pricing is available only during the pre-order window. Once the window closes, pricing returns to retail.

Production typically takes 8–12 weeks from the time the pre-order is placed.

Once production is complete, orders ship within 3–7 business days.

Please note: all timelines are estimates, not guarantees.

Yes.

You will receive:

• An order confirmation after purchase
• Production updates whenever there is meaningful progress
• At least one update per month, even if nothing major has changed
• A shipping confirmation with tracking once your order ships

Transparency matters to us, and we’ll keep you informed throughout the process.

Once a pre-order is placed, it immediately enters the production process.

• Cancellations are not allowed
• Size or address changes are not guaranteed

If you notice an issue, contact us at help@reasha.co as soon as possible.
The sooner you reach out after placing your order, the better the chance we may be able to assist — but changes are handled case by case and cannot be promised.

Delays can occur due to factors outside of our control, including manufacturing timelines, shipping carriers, customs, or global supply chain issues.

If delays occur, we will:

• Communicate clearly
• Provide updates
• Continue production unless fulfillment becomes impossible

In the rare case that we are unable to begin production (for example, if minimum production requirements are not met), your order will be fully refunded.

This is the only scenario in which refunds are issued for pre-orders.